![]() ![]() In all such cases we process the refunds only when the package is returned back to us by the carrier. ![]() The package is being checked by the customs and recipient refuses to deal with customs procedures.Unsuccessful delivery due to recipient's absence at home and unwillingness to pick the package from local post office or re-arrange new delivery with the carrier.There are multiple reasons for such issues, but the main ones are the following. ![]() Sometimes shipments are not successfully delivered to the recipient. Every decision depends on the situation itself. As most of our products are unique, we usually can not replace damaged items, so we will either issue partial refund without asking you to return the damaged product or issue full refund on return. We require proof of damage via digital snapshot. In the unfortunate event that your purchase has been damaged during transit, please contact as soon as possible to rectify the situation. If you do spot a defect, please contact for instructions and we will solve the issue immediatelly. Very, very rarely a flawed product is shipped to a customer please inspect the content right after the package arrives. We work closely with our members to make sure that every item is supreme quality and every item is inspected before shipping. Inquiries about returns for a refund must be made within 30 days from the date your package was marked as delivered by the carrier. We're sorry, but we cannot refund gift certificate purchases. Please be sure to retain all of the original packaging and materials that arrived with the art. However, if you're not thrilled with your purchase, let us know.Īll return inquiries should be sent to with the subject line "Return Inquiry:" followed by your Amber Pieces order number. ![]() We're pretty sure that once you have amber from us in your hands, you'll be happy. It's our goal to make Amber Pieces a great experience for every amber lover. Customs dutiesĪlthough the parcel will be marked as a Gift, international buyers are responsible for customs duties and other taxes. The customer is responsible for extra shipping costs if a package has been returned to Amber Pieces because it has been marked as "Unclaimed" or "Insufficient address" and we need to resend the order due to an address input error or recipients absence. Please make sure that your shipping address is up-to-date before placing your order. Other shipping issues can be traced back to incorrect addresses. Airmail to Brazil, Chile, Venezuela, Colombia, Nigeria, Sudan, Egypt, Syria, Jordan are just too risky for us to take responsibility for the delivery. In the following cases we recommend using courier services or splitting the order into multiple shipments. For orders over 300$ and/or shipments to risky destinations such as Africa, South America (especially Brazil) and Middle East, we do not guarantee the safe delivery and if the shipment is finally confirmed as lost you will be granted only insurance amount. In case the package is confirmed lost and order value does not exceed 300$ - you will be issued a FULL REFUND. If you do not receive the package in 30 days after it had been dispatched, please contact and we will help you to track the shipment or fill an official claim at the post to track the delayed shipment. You can always check the date of the dispatch here. If the tracking number inputted to your local post website returns message " originating post is preparing to dispatch this mail piece" it means that the package is still in transit. If your tracking info says the shipment has been delivered and you have not received it, contact the carrier directly. The vast majority of "lost" shipments are merely delayed and do turn up. While shipments are tracked, occasionally some still get delayed, but rarely are lost. We reccomend as a tool to track your package while it is in transit. Whenever the package reaches your country, you will be able to see its status using your country's postal services webpage. 24 hours after the shipment is made and confirmed by email, you can check its tracking number by visiting AmberPieces Delivery Tracker page and entering your name or surname in the search field. ![]()
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